FAQ

SELF COLLECTION / COURIER DELIVERY / DELIVERY

Click HERE for Self Collection, Courier Delivery and Delivery details

ORDERING & PAYMENT

Cash On Delivery (COD) & Credit Term Payment are strictly NOT accepted!

We accept:

  1. Credit/Debit Cards payment via the trusted payment gateway – paypal
  2. PayPal Payment
  3. Bank Fund Transfer
  4. PayNow/PayLah

You may select the payment option upon checkout.

Upon successful payment, an email confirmation will be send to your email indicating your order details for your reference.

Any changes to your order after confirmation have to be made within 48 hours from purchase date/time, you may Whatsapp us at 9017 1105 if you wish to make any changes.

Please do note that last minute changes may not be accommodated, seek your understanding on this.

For any urgent order within 24 hours, do whatsapp us at +65 9017 1105, we will be glad to assist if our schedule allows.

Do note that we only take in orders via our website. However if you have any questions, feel free to hit us on Whatsapp +65 90171105 and we would be glad to assist! 🙂

We would recommend to confirm your order with us as early as possible when you are ready if not 3 days prior to your actual event so to secure your orders with us, as we might only take in limited orders at times due to peak season.

OTHERS

Our Creative team will proceed to conceptualize your balloon design and send you the artwork via WhatsApp once order is being placed. Maximum lead time for the Artwork draft –  1 day before the actual date of your event.

ONE Minor change is allowed on the draft
– Alternatively you may visit our Instagram @bobochachaballoon and let us know if you like us to take reference from any of our past projects. You can send us via WhatsApp +65 90171105

We are currently based online and office are strictly by appointment for customer self collection only.

I afraid we do not do Helium gas tank rental at the moment.

I afraid we do not provide Helium Inflating service, however we would recommend to get the helium balloon from us so you can be assured of the quality of the balloon

Do note that once order is confirmed, there would not be any refunds for orders cancellation.