FAQ

ORDERING AND PAYMENTS

Upon successful payment, an email confirmation will be send to your email indicating your order details for your reference. The team will also be sending you a WhatsApp confirmation to the mobile number indicated in the order form once processed.

Any changes to your order after confirmation have to be made within 24 hours from purchase date/time, you may WhatsApp us at 9017 1105 if you wish to make any changes.

Please do note that last minute changes may not be accommodated, seek your understanding on this.

Cash On Delivery (COD) & Credit Term Payment are strictly NOT accepted!

We accept:

  1. Credit/Debit Cards payment
  2. PAYNOW
  3. GrabPay

You may select any of the payment options at the checkout page to confirm your orders

For any urgent orders after our cut off timing at 4pm, please WhatsApp us at +65 90171105, we will be glad to assist if our schedule allows.

Do note that we only take in orders via our website. However if you have any questions, feel free to hit us on Whatsapp +65 90171105 and we would be glad to assist! 🙂

We would recommend to confirm your order with us as early as possible when you are ready so to secure the ideal timeslot for your balloon delivery or collections. The latest timing to place your order is 1 day before the actual day before 4pm cut off time.

OTHERS

Our Creative team will proceed to conceptualize your balloon design and send you the artwork via WhatsApp once order is placed. Maximum lead time for the Artwork draft –  1 day before the actual date of your event.

– ONE Minor change is allowed on the draft
– Alternatively you may visit our Instagram @bobochachaballoon and let us know if you like us to take reference from any of our past projects. You can send us via WhatsApp +65 90171105

Our office is located at 33 Ubi Avenue 3, VERTEX, Tower A #02-42, S408868. Please contact us before coming over so we can arrange someone to attend to you.

I afraid we do not provide Helium gas tank rental at the moment, however you can share with us your plans so our team is able to better advise and recommend 🙂

Yes we provide helium balloon inflating services, do chat with us and provide the type of balloons you like us to inflate so we can better advise the cost. However we would recommend to get the helium balloon from us so you can be assured of the quality & presentations of the balloons.

Do note that once order is confirmed, there would not be any refunds for orders cancellation, however we understand there might be unforeseen circumstances so we would be able to store your purchase amount as store credits for your future purchases (T&C Applies)

SELF COLLECTION / COURIER / DELIVERY
Click HERE for Delivery & Self Pick up details