TERMS & CONDITIONS

Helium Balloons Delivery

• In the event of balloon burst after delivery and is not due to any mishandling from the customer within the first hour grace period, we will do any refund/exchange whichever deemed fit in that situation.

• Please handle balloons with care. Avoid direct sunlight, avoid sharp edges (especially ceiling), avoid hitting and squeezing, avoid putting balloons at places with strong wind (to prevent tangling and hitting/sharp edges). No replacement/ refund will be made if the helium balloon burst after 1 hour of delivery time. It is advisable to put the helium balloons indoors to prolong floating hours.

• We always aim to provide timely delivery, however please note that actual delivery time mayvary from 30 MINUTES before or after your stated delivery time due to unforeseen weather and road traffic conditions.

• Kindly ensure someone will be at the venue to receive the balloons at the stated delivery date/time, do be informed re-delivery is chargeable if there is no one to receive the balloons within 15 mins and redelivery is also subjected to availability.

• We strongly recommend to schedule the delivery 1-2 hours prior to your event so the balloons will stay afloat beautifully throughout your celebrations. Refer below for floating time of different types of balloons.

• Any amendment of delivery date/time/location must be updated at least 2 days in advance, subject to availabilities.

Self Collection

• Please be on time (+/– 10 minutes) according to your selected timing as the team might not be in the office at all time, it is strictly by appointment only.

• In the event of balloon burst after the collection and is not due to any mishandling from the customer within the first hour grace period, we will do any refund/exchange whichever deemed fit in that situation.

• Please handle balloons with care. Avoid direct sunlight, avoid sharp edges (especially ceiling), avoid hitting and squeezing, avoid putting balloons at places with strong wind (to prevent tangling and hitting/sharp edges). No replacement/ refund will be made if the helium balloon burst after 1 hour of collection time. It is advisable to put the helium balloons indoors to prolong floating hours.

• We strongly recommend to schedule the collection 1-2 hours prior your event starts to ensure balloons are in best condition. Refer below for floating time of different types of balloons.

• Any amendment of collection date/time must be updated at least 2 days in advance, subject to availability.

Refund and Exchange policy

• There will be no refunds or returns once payment has been made and order has been confirmed.

• Quality & Reliability is our utmost priority here in BoBoChaChaBalloon.

• All items are being inspected for defects before dispatched for delivery, mailing or self-collection. We only accept refund due to manufacturing defects within 14 days from the date of delivery. Kindly inform us via WhatsApp @+65 90171105 or email shop@bobochachaballoon.com

DATA Protection & Rights

• Customer Data & privacy are to be protected at all times. At BoBoChaChaBalloon, we take this seriously and is committed to ensure this is always adhered to at all times.

• We do not sell, distribute or share your personal data, these information collected will be solely for the purpose of internal marketing, managing and delivering of your orders unless required by law to do so.

• We do not store sensitive financial information such as your credit cards or bank details

• We only collect data from you that is relevant and necessary to complete your transaction with us.

• You will be asked to provide your personal details such as Name, Contact Number, Billing address, Delivery address and Email address etc. at checkout so as we can process and deliver your orders.

• Information collected is solely being used internally for marketing, sales and after service purposes.

Helium Balloons Floating Time

12 inch Latex Balloons: Approx. 7 to 10 hours
18 inch Latex Balloons: Approx. 12 hours
30 inch / 36 inch Latex Balloons: Approx. 24 to 30 hours
18 inch – 40 inch Foil Balloons: At least 24 hour
24 inch Bubble Balloons: At least 2 to 3 weeks
ORBZ Balloons: At least 24 hours to 3 days