Terms & Conditions

Helium Balloons Delivery:

• In the event of balloon burst after delivery and is not due to any mishandling from the customer within the first hour grace period, we will do any refund/exchange whichever deemed fit in that situation.

• Please handle balloons with care. Avoid direct sunlight, avoid sharp edges (especially ceiling), avoid hitting and squeezing, avoid putting balloons at places with strong wind (to prevent tangling and hitting/sharp edges). No replacement/ refund will be made if the helium balloon burst after 1 hour of delivery time. It is advisable to put the helium balloons indoors to prolong floating hours.

• We aims to provide efficient delivery, please note that actual delivery time will vary from 30 MINUTES before or after your stated delivery time due to unforeseen weather condition and road traffic.

• Kindly ensure there will be someone to receive the balloons at your stated delivery date/time, as re-delivery is chargeable if there is no one to receive within 15 mins lead time and subject to availability.

• We strongly recommend to schedule the delivery 1-2 hours prior your event starts to ensure balloons are in best condition. Refer below for floating time of different types of balloons.

• Any amendment of delivery date/time/location must be updated at least 2 days in advance, subject to availability.

Self Collection:

Please be on time (+/– 10 minutes) according to your selected timing as we won’t be in the office all time, it is strictly by appointment only.

• In the event of balloon burst after collection and is not due to any mishandling from the customer within the first hour grace period, we will do any refund/exchange whichever deemed fit in that situation.

• Please handle balloons with care. Avoid direct sunlight, avoid sharp edges (especially ceiling), avoid hitting and squeezing, avoid putting balloons at places with strong wind (to prevent tangling and hitting/sharp edges). No replacement/ refund will be made if the helium balloon burst after 1 hour of collection time. It is advisable to put the helium balloons indoors to prolong floating hours.

• We strongly recommend to schedule the collection 1-2 hours prior your event starts to ensure balloons are in best condition. Refer below for floating time of different types of balloons.

• Any amendment of collection date/time must be updated at least 2 days in advance, subject to availability.

Helium Balloons Floating Time:

11 inch / 12 inch Latex Balloons: Approximately 7 to 10 hours

18 inch Latex Balloons: Approximately 12 hours

30 inch / 36 inch Latex Balloons: Approximately 24 to 30 hours

18 inch – 40 inch Foil Balloons: At least 24 hours

24 inch Bubble Balloons: At least 2 to 3 weeks

ORBZ Balloons: At least 24 hours to 3 days

Refund & Exchange policy

• There will be no refunds or returns once payment has made and order has been confirmed.

• Quality & Reliability is our utmost priority here in BoBoChaChaBalloon.

• All items will be inspected for defects before dispatching out for Delivery, Mailing or self-collection. We only accept refund due to manufacturing defects within 14 days from the date of delivery. Kindly inform us via WhatsApp @+65 90171105 or email shop@bobochachaballoon.com

Incorrect/Missing Item

• We apologize for incorrect/missing out your item. Please contact us via WhatsApp @+65 90171105 or email shop@bobochachaballoon.com for assistance. Kindly send us a snapshot of your items received.

Data privacy & protection policy

• Customer Data & privacy are to be protected at all times. At BoBoChaChaBalloon, we take this seriously and is committed to ensure this is always adhered to at all times.

• We do not sell, distribute or share your personal data, these information collected will be solely for the purpose of internal marketing, managing and delivering of your orders unless required by law to do so.

• We do not store sensitive financial information such as your credit cards or bank details

When & why do we collect your data?

• We only collect data from you that is relevant and necessary to complete your transaction with us.

• You will be asked to provide your personal details such as Name, Contact Number, Billing address, Delivery address and Email address etc. at checkout so as we can process and deliver your orders.

• Information collected is solely being used internally for marketing, sales and after service purposes.